ZERO TOLERANCE POLICY
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
IMPORTANT ANNOUNCEMENT
In light of the Government's proposed relaxation of the mask-wearing and social distancing rules, at De Beauvoir Surgery, we would like to ask our patients to continue maintaining social distance and wearing a face covering while in the waiting room and during face-to-face appointments
We are currently extremely short staffed, so we advise you please to use the queue buster and to be patient with us. We can only say this could be going on for the foreseeable future due to COVID-19
Thank you in advance!
ANTIBIOTIC RESISTANCE
A Global Threat
Please read below.
Antibiotic Resistance
NHS COVID PASS
For travel abroad
You can obtain your NHS COVID Pass after receiving either:
2 doses of the Moderna, AstraZeneca or Pfizer vaccine
one dose of the Janssen vaccine
You must have been vaccinated in England.
You can usually obtain your NHS COVID Pass within 24 hours of having your vaccination. However, it can take up to 5 days for your records to be updated.
At the moment vaccines administered overseas cannot be recorded in the UK National Immunisation Management system (NIMS) which is the system used to show your vaccination status in the NHS App. Therefore the ability to show any “overseas” Vaccination Certificate and request a Vaccination Passport is not currently available from the NHS. This issue is being worked on at a national level and an update is expected shortly.
Any queries regarding this issue need to be directed to NHS 119 or to NHS App support rather than the GP practice: https://www.nhs.uk/contact-us/nhs-app-contact-us/.
If people cannot access online services, and they are due to travel abroad in the near future, they can call 119 to request a letter that will provide evidence of their vaccination status.
The NHS Vaccine Resolution Centre has now gone live for those who had COVID vaccinations abroad. This is accessible through 119.
How to access your COVID-19 vaccination status
Through the NHS App
You can access your COVID-19 vaccination status through the free NHS App. You can access the app through mobile devices such as a smartphone or tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel. For access via the NHS App you do not need to contact your GP. If you have had a vaccine outside of the UK we are currently unable to trader this data on to the NHS app. However we are able to upload the vaccine on to your medical records and provide you with patient online access which will hold both of you vaccines on your mobile or device.
This is not the same as the NHS COVID-19 app.
The NHS App will continue to be developed with further updates in the future. This will include the ability to show your COVID-19 test results.
Through the NHS website
You can view your COVID-19 vaccination status online and download or print it as a PDF document.
You will need to register for an NHS login if you do not have one already, to access the service. NHS login registrations may take longer than usual when there are high numbers of requests.
Access your COVID-19 vaccination status via the NHS website
By calling 119
If you do not have access to a smartphone, computer or tablet and know that the country you are travelling to requires COVID-19 vaccination status, you can call 119 and ask for a letter to be posted to you.
Request a letter only if you:
- have been fully vaccinated by the NHS in England (you should wait 5 working days after your second dose)
- are planning to travel in the next 4 weeks to a country that requires evidence of COVID vaccination
- cannot access the digital service via the NHS App
We expect the letter to take up to 7 working days to reach you.
The letter will be sent to the address registered with your GP. The 119 call handler you speak to will not be able to see your address to check this with you. If you have recently moved house, make sure you’ve given your new address to your GP practice before calling 119.
Please Fill Out Our Patient Questionnaire
Questionnaire Form
Covid-19 Vaccination Programme
We are all following the vaccination plan as laid out by Public Health - the details are shown below
The Covid - 19 Vaccination Programme in City and Hackney is being centrally co-ordinated by the City and Hackney Confederation.
At present there are two centres opening this month which will ease appointment demand for vaccines.
Appointments are released when both clinicians and vaccine are available
Each Practice is responsible for booking their own patients into the available slots and will be contacting patients when it is their turn on the priority lists. We are currently working through all patients in priority groups one and two.
Please be assured we will contact you when appointments are available and you are next on the list of priority patients.
Please try not to call reception with Covid-Vaccination queries as the phone lines are currently extremely busy and this could prevent other patients from getting through.
We know how frustrating the wait can be but please understand we are doing the very best we can for all our patients at this difficult time, and we thank you for your patience
Covid vaccination priority groups
For more information please visit: www.eastlondonhcp.nhs.uk/ourplans/covid-19-vaccination-programme.htm
DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM THAT CANNOT WAIT
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital
- Phone the surgery and explain to reception that you have an urgent problem
- Reception can then put you on the Duty Doctor list for:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are too sick to come to the surgery
- A referral to another service
Opening Hours
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Zero Tolerance Policy
It is unacceptable to be aggressive, threatening or violent towards any member of staff or other patients. If you have any problems or complaints, please refer to our complaints procedure. Your complaint will be dealt with accordingly. Any unacceptable behaviour will not be tolerated and could result in being removed from the practice register.
Repeat Prescriptions
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? If you live within our practice area we would be happy to help you. Fill in our registration forms and come see us. Find out more
Patient Letter GDPR
View our CQC Report
GDPR - Privacy Notice for General Practice
COVID-19 Privacy Notice
Important: We are changing the system for ordering repeat prescriptions. Learn More...
(Site updated 22/03/2023)