ZERO TOLERANCE POLICY
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff in any form including verbally insulting the staff
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
We ask you to treat your GPs and their staff courteously at all times.
SEE BELOW FOR THE LIST OF THE LATEST PUBLIC HEALTH EVENTS IN HACKNEY
Event Calendar
IMPORTANT ANNOUNCEMENT
In light of the Government's proposed relaxation of the mask-wearing and social distancing rules, at De Beauvoir Surgery, we would like to ask our patients to continue maintaining social distance and wearing a face covering while in the waiting room and during face-to-face appointments
We are currently extremely short staffed, so we advise you please to use the queue buster and to be patient with us. We can only say this could be going on for the foreseeable future due to COVID-19
Thank you in advance!
ANTIBIOTIC RESISTANCE
A Global Threat
Please read below.
Antibiotic Resistance
East London Health and Care Partnership (ELHCP) patient facing newsletter
North East London Health and Care Partnership (NEL HCP) is a formal alliance of health, care and community partners that works with and for all the people of north east London to create meaningful improvements in health, wellbeing and equity. Please follow the link below for the newsletter.
ELHCP Patient Facing Newsletter
Please Fill Out Our Patient Questionnaire
Questionnaire Form
Covid-19 Vaccination Programme
We are all following the vaccination plan as laid out by Public Health - the details are shown below
The Covid - 19 Vaccination Programme in City and Hackney is being centrally co-ordinated by the City and Hackney Confederation.
At present there are two centres opening this month which will ease appointment demand for vaccines.
Appointments are released when both clinicians and vaccine are available
Each Practice is responsible for booking their own patients into the available slots and will be contacting patients when it is their turn on the priority lists. We are currently working through all patients in priority groups one and two.
Please be assured we will contact you when appointments are available and you are next on the list of priority patients.
Please try not to call reception with Covid-Vaccination queries as the phone lines are currently extremely busy and this could prevent other patients from getting through.
We know how frustrating the wait can be but please understand we are doing the very best we can for all our patients at this difficult time, and we thank you for your patience
Covid vaccination priority groups
For more information please visit: www.eastlondonhcp.nhs.uk/ourplans/covid-19-vaccination-programme.htm
DUTY DOCTOR SERVICE – FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM THAT CANNOT WAIT
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital
- Phone the surgery and explain to reception that you have an urgent problem
- Reception can then put you on the Duty Doctor list for:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are too sick to come to the surgery
- A referral to another service
Opening Hours
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Zero Tolerance Policy
It is unacceptable to be aggressive, threatening or violent towards any member of staff or other patients. If you have any problems or complaints, please refer to our complaints procedure. Your complaint will be dealt with accordingly. Any unacceptable behaviour will not be tolerated and could result in being removed from the practice register.
Repeat Prescriptions
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? If you live within our practice area we would be happy to help you. Fill in our registration forms and come see us. Find out more
Patient Letter GDPR
View our CQC Report
GDPR - Privacy Notice for General Practice
COVID-19 Privacy Notice
Important: We are changing the system for ordering repeat prescriptions. Learn More...
(Site updated 09/05/2023)